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How to Make an Appeal:
Appeals should be made in writing to an officer who is more senior than the decision-maker, and the grounds for making the appeal should also be outlined.
In acknowledging receipt of a service appeal, an indicative length of time will be given for dealing with the appeal. You will be notified of the outcome of the appeal in writing.
Statutory Appeals:
If you are not satisfied with our final response regarding complaints or appeals you can contact the Ombudsman. The office of the Ombudsman is an independent agency whose role is to assess whether the public body has acted properly, fairly and impartially in the particular case.
The address and contact details for the Ombudsman's office are:
Office of the Ombudsman
18 Lower Leeson St
Dublin 2
Tel. 01 6785222 Lo-call 1890 223 030
Email: ombudsman@ombudsman.irl.gov.ie
Website: www.http://ombudsman.gov.ie/
In certain instances, the decision process provides for appeals to specific external bodies e.g. an appeal against a planning decision must be made to An Bord Pleanala.
Related Topics:
Customer Complaints & Appeals
How to Make a Complaint
Customer Service