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Complaints, Enquiries and Appeals

Parking Regulations are intended to help all road users by eliminating obstructions and reducing congestion, improving road safety and increasing the turnover of on-street parking spaces, and making the streets more accessible for all.

Remember, it is the motorists responsibility to comply with both Galway City Council Parking Control Bye Laws and National Parking Regulations governing illegal parking on double yellow lines, single yellow lines, disabled parking bays, obstruction of junctions, footpaths etc.

Appealing a Parking Fine or the Towing or Clamping of your vehicle.

If you receive a Fixed Charge Penalty Notice and you consider this action unjustified, you are entitled to lodge a written appeal.

Appeals should be sent to:

Appeals Officer, Traffic Section, Galway City Council, College Road, Galway

An appeal should be written clearly and legibly and include the following:

Name, address, vehicle registration number of the appellant.
Your parking ticket
The reason for the appeal and any supporting documentation such as
- Photographs
- Details of road markings

A Fixed Charge Notice appeal form may also be filled in and either sent in or emailed to customerservice@galwaycity.ie.

DOC file icon Download Fixed Charge Notice Appeal [English/Irish] (DOC, 50 kb)

Only an appeal received by Galway City Council within 28 days of the issued date of the Fixed Charge Penalty Notice will be accepted. Please note that if your appeal is unsuccessful, you will be liable for any increase in the penalty irrespective of any delay occurring during the processing of this appeal and you will be open to prosecution.

When we receive your appeal:

We will, on receipt of your appeal immediately begin processing it through our appeals processing procedures.
We will consider your appeal in conjunction with the evidence supplied by the Traffic Warden in relation to the issuing of the ticket.
We will notify you in writing of our decision.
We will record details of your appeal for control and audit purposes.

General Enquiries or Complaints

To make an Enquiry or complaint concerning any aspect of the operation of Parking Enforcement you can phone Customer Service at 091-536400 or e-mail your concern giving as much detail as possible to customerservice@galwaycity.ie and they will forward your query to the relevant section.