Please Select an Option

How do I get bins for my house?



What do I do with my bins when I move house?



Why do I have three wheelie bins?



My bin was stolen. What do I do?



My bin lid is missing, what do I do?



How do I cancel my refuse collection service?



What day will my bin get collected?



How often will my bin get collected?



What time do I leave my bins out for collection?



Where should I leave my bin for collection?



What are the collection arrangements for bank holidays and holiday periods?



My bin wasn't collected this week, why not and what should I do?



What is pay-by-weight?



How are my bins weighed?



How do I know that the weighing equipment is calibrated correctly?



My bin was collected last week and some waste was left at the bottom – will this be weighed twice?



How much will my refuse charge be?



Why is grey bin waste the most expensive?



Why is there a charge on green bin and brown bin waste?



How can I reduce my refuse costs?



Someone else is putting rubbish in my bin, what should I do?



If I don’t use the service for a period of time, do I still have to pay?



How often will I get a bill?



How do I pay my bill?



What is direct debit?



What is online payment?



How do I claim tax relief on my domestic refuse charges?



What waste do I put in the brown bin?



What waste do I put in the green bin?



What waste do I put in the grey bin?



What do I do with waste that cannot go in my wheelie bin, like glass, bulky items and hazardous waste?



One set of bins is not enough, can I get more bins?



What happens the waste after it is collected?



How can I contact the Refuse Department of Galway City Council?



Galway City Council, City Hall, College Road, Galway.
Open: 9am - 4pm. Phone +353 91 536400 Fax: +353 91 567493 Email: customerservice@galwaycity.ie