Customer Care Plan

A detailed Customer Care Plan has been adopted in order to support more effective customer service. The Plan outlines the levels of service we are committed to providing.

Download Customer Care Plan

We are committed to implementing the Ombudsman’s Standards of Best Practice for Public Servants, which are:

Dealing properly with people
Dealing fairly with people
Dealing openly with people
Dealing impartially with people

For more information go to Office of the Ombudsman

Galway City Council, City Hall, College Road, Galway.
Open: 9am - 4pm. Phone +353 91 536400 Fax: +353 91 567493 Email: customerservice@galwaycity.ie