Homeless Services

Galway City Council Homeless Service

Homeless Service Contact
If you wish to contact Galway City Council Homeless Service
•    Phone: 091-536400.  Monday-Friday 9am to 4pm
•    email: homeless@galwaycity.ie  
•    Out of hours service: 1800 788 877 Monday-Sunday 7pm - 11pm 
•    Cope Day Centre 091 52 52 59 16 Garrai an Tsonnaigh, Bothar le Cheilie, Westside, Galway, H91 PV4Y

Galway City Council Homeless Service

If you are (a) homeless, (b) at risk of homelessness, (c) rough sleeping, and your last permanent address was in Galway City and/or you have a valid Social Housing Application you can contact the homeless team at 091 536400 or email homeless@galwaycity.ie  A member of our team will carry out an assessment.

The following information may be required to carry out the assessment.

  • Photo ID for all adults and children (if available)

  • Proof or PPSN for adults and children

  • Verification of homeless correspondence – NTQ

  • Bank statements

  • Proof of income

  • Proof of accommodation history to establish a jurisdiction for a person’s homelessness according to the Housing Act 1988 (sec 10)

Homeless HAP Place Finder Service

To qualify for Homeless HAP the following conditions apply

  • If you are currently in Emergency Accommodation or a valid Notice to Quit from your Landlord

  • Have a valid up to date Social Housing Application with Galway City Council.

  • Are homeless or at risk of homelessness and have no other accommodation choices

The Homeless HAP team will provide

  • When you secure Private Rented Accommodation we can assist you with a Deposit and advance month’s rent in order to secure a tenancy. 
  • You must comply with the Homeless HAP conditions in order to receive this payment
  • The Homeless HAP Place Finder can be contacted on placefinder@galwaycity.ie  

 

Further information relating to the HAP Scheme here 

If you have received a Notice of Termination from your Landlord

The Tenancy Sustainment Officer requires the following documents:

A copy of the notice of termination and you letter of compliance from Threshold to Galway City Council. This can be submitted via email tenancysustainment@galwaycity.ie or housing.department@galwaycity.ie by Post to Galway City Council, City Hall, Galway or in person at the Housing Counter.

The following supports are available:

  • Threshold

Threshold is a frontline advice and advocacy service for people with housing issues and people at risk of homelessness. Their service is free, independent and confidential. For further information, go to www.threshold.ie or Freephone 1800 454 454 email - advice@threshold.ie  

  • Galway Simon Community

To make a referral to Galway Simon’s services, visit here or contact them on 091-381828
Email: info@galwaysimon.ie

The Homeless Prevention Team will be in contact with you in due course after the self referral is submitted.

 

Further Information:

  • Private Residential Tenancies Board, PRTB,
    If you are renting privately and are in dispute with your landlord the Private Residential Tenancies Board (PRTB) offer a landlord tenant dispute resolution service. The tenancy does not need to be registered to access this service. A mediator assists the parties to explore each other's respective positions and reach a resolution of the dispute to which both are agreed.

    Contact the Private Residential Tenancies Board, on 0818 303 037 Monday to Friday: 9am to 5pm. or visit their website at www.prtb.ie 

 

Other Advice/ Support Services:

  • Money Advice and Budgeting Services- (076) 107 2570 galway@mabs.ie 

  • Citizen’s Information 0818 077600 galway@citinfo.ie 

  • Galway Traveller Movement (091) 765390 info@gtmtrav.ie

  • Helplink Mental Health - (091) 759 887 Email: helplinksupport@helplink.ie

  • Traveller Counselling Services - Phone: (087) 6379074

  • Samaritans - Phone: 116 123 

  • Pieta House Suicide Helpline – Phone: 1800 247 247 

  • Woman’s Aid – 1800 341 900 email Womens Aid

  • Domestic Violence Response Galway (091) 866 740 (087) 773 7957 and (087) 164 6454

  • The Housing Agency: Housing Agency 

 

Expressions of Interest – Emergency Accommodation

 

Galway City Council and Galway County Council are seeking expressions of interest from Hoteliers, Proprietors of Guest Accommodation, B&B and self-contained own door units who wish to have their facility or rooms therein, included in the Council’s list of Emergency Accommodation for homeless families and individuals.  This accommodation needs to be located in Galway City or in nearby towns and villages to Galway City with good public transport links with regular daily services.   

Family and single rooms may be required to meet emergency accommodation needs as they arise.

Galway City Council and Galway County Council will through their service provider 

•              Nominate clients as required

•              Pay agreed fee

Submissions should detail type of accommodation, number of rooms to be included, price per night/week/month and confirm catering and laundry facilities availability.

The Form should be submitted to homeless@galwaycity.ie  for the attention of the Administrative Officer on or before Friday 25 July 2025.

Any panel that may be formed will be for a minimum 2 years from date of placement. 

The submission of an expression of interest, does not place an obligation on Galway City Council or Galway County Council to enter into an agreement with a provider.